FAQ & Delivery

Do you ship worldwide?
Yes we do

When do you ship out my order?

Your order will be shipped out within 1-2 business days after receiving payment.

Am I able to track my order?
Only when you opt for Registered Mail then you will be able to track your parcel. A tracking number will be allocated to you via email when the parcel is sent out.

What payment method do you accept?
We accept payment via Credit Cards, Debit Cards & Bank Transfers via Stripe ( In Singapore Only for Bank Transfers).

How can I make changes to my order after order confirmation?
You are not able to alter your purchase once it is entered into our system upon order confirmation.

Can I cancel my order after confirmation?
As your order is processed immediately, you will not be able to cancel it once you have confirmed payment.



To ensure prompt delivery of your parcel, orders will be dispatched within 1-2 business days once we received the payment.
Please note that delays can occur in delivery and these delays are beyond our control, thus we seek your kind understanding

Delivery partners
Currently, we are working with SingPost for all local and international deliveries. Track your registered orders here - 
https://www.singpost.com/track-items.

If you opted for smartpac a tracking number will be allocated to you via email when the parcel is sent out.
You may track the status of your parcel here.

Please note that Sleek Scribbles will not hold responsible for the loss of

Singapore Normal Mail - $1.50

Singapore Smartpac - $3.20

Qexpress- $5.00

Purchases above $25.00 free Smartpac with tracking number

International

Rates are on a flat rate, we will a tracking number once delivery arrangement have been made. Free shipping for orders over USD$75.00 in a single receipt.

Malaysia - SGD$10.00 (MYR 31.10)
Free for orders over SGD120.00
Tracking number provided.
Delivery estimates by Qexpress - 7 to 14 business days, delays expected due to Covid-19

Brunei - SGD$8.60 (B$8.60)
Free for orders over SGD150.00
Tracking number provided.
Delivery estimates by SingPost - 6 to 15 business days, up to 20 business days during peak period.

Australia - SGD$9.40 (AUD$9.40)
Free for orders over SGD200.00
Tracking number provided.
Delivery estimates by SingPost - 6 to 15 business days, up to 20 business days during peak period.

Rest of the World - SGD$14.90 (USD$10.33)
Free for orders over SGD$300.00
Tracking number provided.
Delivery estimates by SingPost - 6 to 15 business days, up to 20 business days during peak period.


Please do take note that Orders placed on Public Holidays in Singapore will be shipped on the next business day as all delivery parties such as Post Offices will not be in Operation.

In the checkout please proceed to select the desired method for shipping as well as the country.

Incorrect or Incomplete Address
Please contact us immediately if your mailing address is not complete or incorrect. Sleek Scribbles is not responsible or held liable for parcels with an incorrect or incomplete address. Once the item is out for delivery, we will be unable to make any formal amendments.


Custom Taxes


All customers are personally responsible for any local taxes or charges incurred during the delivery process. Sleek Scribbles will not be held responsible for any parcels that are confiscated by the customs due to unpaid taxes. 


International Registered Air Mail


All parcels are trackable via 
https://www.singpost.com/track-items
.

For all US orders, please call USPS to trace your parcels. The status of all parcels will stop updating when they arrive in the US.


Please check with your local post if your order is withheld at your local custom - refer to “CUSTOM TAX” section for more information.


Note that it is beyond our control should there be any 
delay in

shipping. All delivery estimates are provided by SingPost.